- Your DogCare product will be covered for 12 months from the date of purchase.
- This warranty does not cover damage resulting from accident, misuse or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss or parts or subjecting the product to any but the specified voltage or batteries. No responsibility is assumed for any special, incidental or consequential damages.
Yes.
- a. Scan this QR code to download the app
- b. After downloading and installing the app, click the [+] button in the upper right corner of the app home page], and then follow the in-app prompts for device connection.
- c. Watch the app setup tutorial video
- a. If it is the first time to connect your TreatArcade with your phone, please check if the status light is blinking orange, which indicates ready to connect.
- i. If the status light is blinking orange, follow the app prompt to enable permissions for WiFi , Bluetooth, and location services.
- ii. If the problem persists, check to that the router network is normal. If the network is fine, please unplug the router and reconnect it. Close the app and then restart the app.
- b. If the status light is not blinking orange, reset the TreatArcade. Press and hold the reset button on the back of the device for 5 seconds.
- a. Use the original power adapter provided in the box.
- b. Check if the main body is connected with the rotating stand and the rotating stand is connected to power. There are two cables. According to the installation guide on the user manual or in the tutorial video, install the rotating stand cable and the USB cable correctly.
- c. Check if both cables are plugged in properly. You will hear a click when the cable is fully inserted.
- a. Check if the status indicator on your TreatArcade blinks orange, which indicating it is ready to be connected. If the status light is not blinking orange, reset the TreatArcade. Press and hold the reset button on the back of the device for 5 seconds.
- b. Make sure you are registered and logged in in the app.
- c. Make sure you have granted permissions for the app's WiFi, Bluetooth, and location services. If not, enable the app's permission in your phone's system settings.
- a. If the light is orange, it indicates that the WiFi signal is not strong enough. Place the TreatArcade within 20 ft of the router, unplug the adapter and restart the device.
- b. If the light is red, it indicates that the WiFi signal is weak or the network is lost. Place the TreatArcade within 20 ft of the router, unplug the adapter and restart the device. If the problem persists, check to make sure that the router network is normal. If the network is fine, unplug the router and reconnect it.
- a. Unplug the adapter and restart the device.
- b. The WiFi name may have been modified, and the network is lost.
- a. Press and hold the reset button on the back of the device for 5 seconds to reset the device.
- b. App Home Page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Delete Device
- c. After the device restarts, reconnect it with the app.
- a. Home Page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Delete Device → Wait for the TreatArcade to restart
- b. After the TreatArcade restarts → reconnect the TreatArcade with the app and use the desired network.
- c. Subsequent versions may update the option to switch WiFi directly without reconnecting.
- a. Only the treat bowl is washable. Keep the main unit and cables away from water.
- b. To clean to case:
- i. Wipe off the dust on the product surface with a clean, soft cloth.
- ii. All components except for the bowl are not waterproof. Do not rinse or wet the product.
- c. To clean to treat bowl:
- i. Discard any leftover treats and crumbs from the bowl after removing it from the product.
- ii. You could wash the bowl either with a dishwasher or by hand.
- iii. When washing the bowl by hand, use mild detergent and rinse it with clean water.
- iv. Wipe or dry the bowl after cleaning. Ensure that the bowl is completely fry before reinstalling it.
a. Use only compatible pet food: dry, freeze-dried, air-dried, or raw blend with a diameter of 1/8” to 5/8”. Wet cans, liquid food, drinks and fresh food are NOT supported.
a. Normally one treat is tossed. But if the size of the treat is too small, multiple treats might be tossed.
a. The tossing distance ranges from 10-16 ft. Unfortunately the distance cannot be adjusted.
a. There are 5 gears for vertical angel adjustment. 30° in total.
- a. The network connection may be poor. Place the TreatArcade within 20 ft of the router, unplug the adapter and restart the device.
- b. Check to make sure that the router network is normal. If the network is fine, unplug the router and reconnect it.
- c. Close the app and then restart the app.
a. Motion tracking is enabled. It can be turned off in the app: Home Page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Motion Tracking → turn off
- a. This feature is not currently available, but may be updated in subsequent releases.
- b. You can disable the camera using the camera cover.
- a. This happens when TreatArcade is far away from the router, has poor network signal, or has lost network.
- b. Place the TreatArcade with 20 ft of the router, unplug the adapter and restart the device.
- c. If the problem persists, check to make sure that the router network is normal. If the network is normal, unplug the router and reconnect it.
- d. Close the app and then restart the app.
a. The app connection is terminated by the phone system. Close the app and restart the app.
- a. No, the device will not automatically turn off and stop push notifications based on your location.
- b. You can use the provided camera cover to disable the camera when you get home and remove it before leaving the house.
- c. If you do not need push notifications for certain periods of time, you can set the time to allow notifications: app home page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Notice and Alerts → Allowable time
a. App home page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Notice and Alerts → Accept Notice
a. App home page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → Notice and Alerts → Push Frequency
a. The pet selfie feature is still in beta. We are working hard to improve the recognition accuracy by upgrading the algorithm.
- a. Check if the microphone permission is turned on. To grant the APP recording permission:
- i. iOS: Settings → Select PurPur → Permission Settings→ Microphone
- ii. Android: Settings → Apps → Manage apps → select PurPur → Permissions → Record audios
- iii. Actual steps for different phone brands or systems may vary. The above steps are for reference only.
- a. App security commitment:
- i. When you use the app to access the monitoring or view the cloud playback, rest assured that we use encryption technology to ensure that the data information is securely encrypted during transmission to prevent leakage.
- ii. When the CareCloud subscription is not enabled, the camera will not actively take pictures, record videos or store them.
- iii. When the CareCloud subscription is enabled, the camera will automatically record and store the video when an event is triggered (see the in-app CareCloud subscription page for specific trigger conditions). Users can view and delete captured videos at any time. After deletion, the system will completely destroy the file without any backup.
- iv. Unless the user himself logs in with a password, no one can access the user account to view the camera feed and stored information.
- v. Without the consent of the user, we strictly prohibit any staff and third parties from directly obtaining the personal data content of the user, especially the privacy of the camera. In order to ensure the security of users' personal information, we communicate the company's privacy and security guidelines to all employees and strictly enforce privacy protection measures within the company.
- b. A camera cover accessory is included to physically protect your privacy:
a. At present, one device can be connected with one account only. Your families or friends can log in your account to access the camera. The multi-account connection feature is not currently available, but may be updated in subsequent releases.
- a. It is recommended that no more than 3 people operate the same account at the same time.
- b. Accounts can be shared unlimitedly provided they are not used simultaneously by different persons.
a. Yes, one account can connect multiple devices, the number is not limited.
- a. Subscriptions purchased are non-refundable. Before subscribing, there will be a clear “No Refundable After Subscription” reminder. The user must read and agree to the "Cloud Storage User Agreement" before purchasing.
- b. Unfortunately, our customer support team is unable to manually refund the subscription fees.
- a. No, the CareCloud service is bound to the device, and each service can only be bound to one device at a time, and cannot be changed during the subscription validity period.
- b. If you have multiple devices, you need to enable CareCloud for each device separately.
- a. Subscriptions purchased are non-refundable. Before subscribing, there will be a clear “No Refundable After Subscription” reminder. The user must read and agree to the "Cloud Storage User Agreement" before purchasing.
- b. Unfortunately, our customer support team is unable to manually refund the subscription fees.
a. Yes. To turn off cloud stortage in the app: Home Page → Select your device → Click the screw-shaped Settings icon in the upper right corner of the control panel → AI Setting → Turn off the functions you want to turn off among Motion Detection, Pet Selfie, Noise Detection.
a. This feature is not currently available, but may be updated in subsequent releases.