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Welcome to DogCare support

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Shipping Policies

All online orders are processed the following business day. Add 1-2 business days to your shipping estimate for total estimated delivery time.

Shipping FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal, and Google Pay.

What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. Read our privacy policy.

Where do DogCare ship from?
Maryland, United State

Shipping
DogCare ships units and parts to the Continental U.S only. Orders over $35 dollars qualify for FREE ground shipping going UPS (to the Contiguous US – excludes Hawaii, Alaska, and other U.S. Territories). Online orders will ship within 1-2 business days in the order it was received. Exceptions apply depending on product availability. Orders placed on weekends or holidays will be processed the following business day. For more info please see Online Orders below. DogCare is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends or any delay from the shipping company. UPS does not ship to a PO BOX address, therefore a physical address is needed for shipments going UPS. **DogCare ships United States Postal Service or UPS depending on the value, weight, and size of the items being shipped.

Online Orders
Online orders will be processed within the next business day and then shipped out within two business days after processing. Exceptions apply depending on product availability. Orders, submitted on weekends or after business hours, are processed the following business day, and orders submitted during business hours are processed on a quick and timely manner so any changes or cancellations may not be guaranteed after your order has been processed for shipment. You will receive a notification (via email) once you place an order and once your order has been shipped. *DogCare does not send out any emails except emails regarding your order. To cancel or change your order you must call 1-833-220-1900 and speak with a representative. Orders that have been processed and shipped cannot be canceled or changed. Please see our Return Policy.