To return a product ordered through our Official Website and to request a refund, please contact us within 30 days of the original purchase.
You may also call our support line at 1-800-220-1900 9am to 9pm Eastern Time, 7-days a week.
Provide the information needed on the Contact Page to get the return process started.
Once the information is reviewed and verified, DogCare will create a return label and send you a link via email for you to print the label.
Once the product is returned a refund will be issued within approximately 1-business day after receipt by our office.
The refund method will be the same as the customer's original payment channel.
The refund amount is the customer's full payment minus the shipping cost (Refund includes only the cost of the product. Any shipping costs have already been paid to the shipper).
Once the refund is issued the customer will receive a confirmation email from the DogCare Website.
The timeframe for when the refund appears on the customer’s account depends on the payment channel. i.e. Credit Card, Bank, PayPal, etc.
This policy applies to products purchased directly from dogcare.net. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.
All products returned must include a proof of purchase, original packaging, and all contents must be in “like-new” condition.
After 30 days, the manufacturer’s warranty applies for any defects or malfunctioning units.
Training Units and No Bark Collars must include all original package materials, manuals and accessories to qualify for a refund.
Refund amounts exclude shipping charges or any other add-on charges to and from your location.
Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection.
We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.
Please ship returns to:
DogCare – Returns Dept.
7361 Calhoun Pl, Ste140 Rockville, MD 20855
**All returns must include your name, billing address, and phone number. A representative of DogCare will contact you for your payment information for credit/refund after completion of the return process.
Return Policy only applies to customers that purchased parts and devices directly through DogCare either online at www.dogcare.net