Welcome to DogCare support
Returning Your Purchase
This policy applies to products purchased directly from dogcare.net. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.
Customers may return parts or devices purchased from DogCare within 30 days from the date of purchase for a refund. All products returned must include a proof of purchase, original packaging, and all contents must be in “like-new” condition. After 30 days, the manufacturer’s warranty applies for any defects or malfunctioning units. Training Units and No Bark Collars must include all original package materials, manuals and accessories to qualify for a refund.
Refund amounts exclude shipping charges or any other add-on charges to and from your location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.
Please ship returns to:
DogCare – Returns Dept.
7361 Calhoun Pl, Ste140 Rockville, MD 20855
**All returns must include your name, billing address, and phone number. A representative of DogCare will contact you for your payment information for credit/refund after completion of the return process. Return Policy only applies to customers that purchased parts and devices directly through DogCare either online at www.dogcare.net
No Quibble Returns
We accept ‘No Quibble Returns’ within 30 calendar days of receipt of your order. You will be refunded the price of the product, provided that the item is received back to our warehouse intact and in a resalable condition. Shipping costs won't be refunded. You'll be responsible for charges or costs associated with returning the product back to DogCare. Contact Us and our Customer Care team will help you return your purchase.
DogCare is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period, we offer the choice of a suitable replacement if one is available. DogCare reserves the right to refund the purchase price of the product along with the original freight cost. Contact Us and our Customer Care team will help you with your purchase.